Terms and Conditions - The Eye Team

Terms and Conditions

Last updated: October 2026

These Terms and Conditions govern your use of our website and the services provided by The Eye Team Ltd, 458 Wilmslow Rd, Withington, Manchester, M20 3BG. By booking an appointment or using our website, you agree to these terms.

Appointments

Appointments can be booked by phone, in person, or online. We ask that you give at least 24 hours’ notice if you need to cancel or rearrange, so that we can offer the slot to another patient. Repeated missed appointments without notice may result in a request for a deposit for future bookings.

Clinical Advice

Any clinical advice, prescriptions, or recommendations provided by our optometrists are based on the information and symptoms available at the time of your examination. Please inform us of any change in your health or vision between appointments.

Products and Pricing

Prices for spectacles, contact lenses, and other products are correct at the time of publication but may change without notice. NHS vouchers and private fees will be clearly explained to you before you commit to a purchase.

Returns and Warranty

Spectacles are made to your individual prescription. If your new glasses do not feel right, please return to us within 30 days so we can check and adjust them. Manufacturing faults are covered under warranty; please ask a member of our team for details.

Limitation of Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, or for any other liability that cannot be limited or excluded under UK law.

Governing Law

These terms are governed by the laws of England and Wales.

Contact Us

If you have any questions about these terms, please contact us on 0161 445 4441 or visit us at 458 Wilmslow Rd, Withington, Manchester, M20 3BG.